Terms of service

These terms are an agreement between you and Flowershift Pty Ltd (“we”, “us”). They apply when you create an account or use Flowershift’s apps, alerts, data or API (the “Service”). If you use the Service for a business, you agree on behalf of that business.

1. The Service

The Service provides weather forecasts, observations, radar, alerts and related data for locations you choose. Features differ between the usage plan and Enterprise plans, as described on our pricing page.

2. Forecasts are estimates

Weather forecasts are predictions and can be wrong. Alerts may be delayed or not delivered, for example because of network or carrier problems. Don’t rely on the Service as your only source of information for decisions affecting safety, life or property. Always follow official warnings from the Bureau of Meteorology and emergency services.

3. Your account

• You must give accurate details and keep your sign-in secure.
• You are responsible for what happens under your account and for the people you invite to it.

4. Fees and payment

• On the usage plan, you are billed monthly in arrears for what you used, at the rates on our pricing page at that time.
• Enterprise plans are billed as set out in your order form.
• Prices are in Australian dollars and include GST.
• If a payment fails and isn’t fixed after reminders, we may suspend the Service until it is paid.
• Fees are not refundable except where required by law, including the Australian Consumer Law.

5. Acceptable use

Don’t misuse the Service. That includes trying to break or overload it, getting around usage limits, scraping or reselling our data without a written agreement, or using it for anything unlawful.

6. Your data and ours

You own the locations, notes and other content you add. We own the Service and the forecast data we produce. You may use data from the Service for your own internal purposes; redistributing it needs our written agreement. Our privacy policy explains how we handle personal information.

7. Changes and availability

We work to keep the Service available, but don’t guarantee it will be uninterrupted or error-free. We may change features. If we make a change that significantly reduces what you’ve paid for, we’ll tell you in advance.

8. Ending your use

You can stop using the Service and close your account at any time. We may suspend or close accounts that breach these terms. You can export your data before closing.

9. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent the law allows, we aren’t liable for indirect or consequential loss, including loss caused by relying on a forecast or by an alert not arriving, and our total liability is limited to the fees you paid us in the 12 months before the claim.

10. Changes to these terms

We may update these terms. If a change is significant, we’ll email account owners at least 30 days before it takes effect.

11. Governing law

These terms are governed by the laws of New South Wales, Australia.

12. Contact

Questions about these terms: hello@flowershift.com.au.